Information-only translation. The German AGB are legally authoritative.
1. Scope
Deliveries, services and offers are governed by the German AGB. Contracts are concluded in German. Mandatory consumer rights remain unaffected.
2. Website presentation
Website content is informational and not a binding offer. Forms, email, telephone and WhatsApp enquiries do not themselves create a contract.
3. Contract formation
A contract is formed when the customer accepts a specific binding offer in text form or Grafinto.24 expressly confirms the order.
4. Prices and changes
Consumer prices include VAT unless stated otherwise. Shipping, installation, express and extra work are shown in the offer. Changes after commissioning are charged separately.
5. Withdrawal
Statutory withdrawal rules apply. Clearly personalised goods may be excluded as described in the separate withdrawal policy.
6. Payment
Invoices are due as stated in the offer or invoice. Advance or full prepayment may be required before work begins.
7. Execution and approval
Work is based on supplied or approved data. The customer is responsible for accuracy, completeness, legality and rights. Approval confirms all content, dimensions, colours and details.
8. Delivery and availability
Periods begin after all data, approvals and payments are received. Reasonable extensions, partial deliveries and third-party availability rules apply as described in the German version.
9. Shipping address
Delivery is made to the address provided. Later changes are possible only where the workflow permits and may incur additional cost.
10. Defects and warranty
Statutory defect rights apply. Customary colour, cutting, folding, material and production tolerances do not constitute defects where reasonable.
11. Liability
Liability is unlimited for intent, gross negligence, injury to life, body or health, guarantees and mandatory law. For slight negligence involving essential duties it is limited to typical foreseeable loss.
12. Retention of title and set-off
Goods remain Grafinto.24 property until full payment. Set-off and retention rights apply only within statutory limits.
13. Third-party rights and prohibited content
The customer confirms rights to submitted content and indemnifies Grafinto.24 against justified third-party claims where responsible. Illegal or abusive projects may be rejected.
14. Intellectual property
Grafinto.24 retains rights in designs, layouts, websites, concepts and other work. Only expressly agreed usage rights transfer, normally after full payment. Source and production files are supplied only if agreed.
15. Web design and technical services
The agreed design and implementation are owed. The customer has 14 days to report material defects in text form; productive use or expiry without notice constitutes acceptance. Maintenance, security updates, backups, legal content and credentials remain the customer’s responsibility unless separately agreed.
16. Confidentiality
Information is confidential where expressly agreed or clearly confidential by nature. Statutory privacy duties remain unaffected.
17. Data and order documents
Data is used to perform the order. Long-term archiving is owed only if agreed. The customer ensures lawful transfer and required consents.
18. Digital systems and AI solutions
The offer defines ordering and booking systems, dashboards, portals, automation, databases, APIs and AI functions. The customer is responsible for lawful use, data, permissions and human review of AI outputs. Third-party services may change. Continuous availability, maintenance and support require express agreement.
19. Final provisions
German law applies excluding the UN Sales Convention, while mandatory consumer protection at the consumer’s residence remains unaffected. Invalid individual terms do not invalidate the remainder.